However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Correction: non-existent customer service. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. They are now pursuing me for 234 claiming I never cancelled. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Friendly staff. Your experience matters. 2023 Trustpilot, Inc. All rights reserved. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. No matter how many times I try to contact them I never get a response. I go to the gym because its an only female gym, however its extremly dirty. There were a lot of guys when we went waiting outside. trugym customer service. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Companies can ask for reviews via automatic invitations. Find out how we combat fake reviews. Awful!! A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I've asked for head office details and the staff tell me they don't know it. If you like swimming, prepare to be hugely disappointed! Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. How many stars would you give TruGym? LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Find another gym do not get involved with them. Here are 11 ways to become an excellent customer service professional: 1. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. The machines, if broken are repaired quickly. This suggests to me that they know they are not up to date. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Join the 268 people who've already contributed. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. How many stars would you give TruGym? Join the 269 people who've already contributed. The staff and instructors are lovely and always happy to help. Dreadful management of memberships Id avoid this company and invest elsewhere! DO NOT SIGN UP THERE TERRIBLE! If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. My branch shut down down and I never received a membership refund. Head office failed to respond to emails! without helping me with the issue in any way at all. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Anyone can write a Trustpilot review. 0 star! I have been trying to contact them for a refund for months and have been completely ignored. so you can relax after your workout. Poor customer service and conflicting information provided by staff! The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Huddersfield gym- horrible service, old gym equipment. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Required fields are marked *. The money left my account and from that date I have never heard anything from them. Anyone can write a Trustpilot review. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Other that that-a good gym. 2023 Trustpilot A/S. Staff beyond rude ! Your experience matters. They are young, inexperienced and basically don't want to be there. Finally. Any attempt to contact head office is ignored. Your experience matters. Good day, I have just renewed my contract after 15 months. Having booked online, I would have expected an email letting me know. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Would definitely give more stars if I could! Lovely gym with great facilities! Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Join the 271 people who've already contributed. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? I choose at this time to cancel our memberships and truGym continued to take money from my account. Here are 8 tips for writing great reviews. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Absolutely the poorest new customer relationships ever!! These companies sure know how to work the direct debit magic to help themselves and rip of people. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Bit apprehensive being a female in my 50s. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. The timings of the place are good too accommodate all women there. But no way to resolve it. I'd be in two minds about renewing my membership next year. Here are 8 tips for writing great reviews. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Good luck TruGym you are going to need it! It does seem that there are other members who have also not been refunded. Consistently fail to keep to their own opening and closing times. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Staff were non empathetic and unhelpful following the incident. The staff are friendly and the gym is very tidy. Fuming to be honest. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Great gym, always really clean. Completely recommend this gym for any women that are looking for a great gym for good value for money. No matter how many times I try to contact them I never get a response. Join the 271 people who've already contributed. Once my payment went through I got an email saying that they are closed. Absolutely shocking customer service. Moreover i received several very abusive emails from them in the days following. We also ensure all reviews are published without moderation. Your cars are not safe! And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However I have a major issue with the classes that are run as well as the management of the club. Been coming here for many years and have always found the staff very pleasant and welcoming. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. They put on load music then procede to shout over it. Here are 8 tips for writing great reviews. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Its hard to believe this is actually a trading company (for now!). No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Bring back Les Mills Body Combat please! Join now and save 30 (no joining fee offer). Management ineffective and ambivalent. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. False advertising! How many stars would you give TruGym? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Most of the equipment is very old and remains unfixed for long periods of time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. i havent seen the gym manager, i dont know even if she exists, just heard there is one. This hasn't happened and all attempts to contact them regarding this is being ignored. Companies can ask for reviews via automatic invitations. | Read 61-80 Reviews out of 255 No on-duty lifeguard (is this actually legal!!!). The management are useless and very unfriendly. This seems to be the case for all former members not just me. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Date of experience: 10 November 2022. Join the 261 people who've already contributed. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Anyone can write a Trustpilot review. But the other equipment makes up for it. | Read 41-60 Reviews out of 265 After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Still waiting on a response to my request for a refund. !Poor service. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Companies can ask for reviews via automatic invitations. The branch (Chatham) don't even answer my emails now! And the price is ok.Over all not impressed with the gym at all. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Bring back Les Mills Body Combat please! Plus, you avoid the $5 phone payment processing fee. Here are 8 tips for writing great reviews. A nice gym and I enjoy my early morning workouts. ?TruGym this is unlawful and action is being taken. Awful!!! All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. why is jason ritter in a wheelchair Dreadful management of memberships Id avoid this company and invest elsewhere! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I appreciate that it is a budget gym and the range of equipment is adequate. Companies can ask for reviews via automatic invitations. This week i have attended a tone class and a body pump, both were identicle. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. I paid for a year membership and at that point had several months left. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Generally excellent facilties and equipment though can be a bit busy at times. No contract options, student memberships, corporate offers, or pay for the year up front. Published on: January 2, 2023. Stockton On Tees - AVOID!! The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. | Read 101-120 Reviews out of 262 I joined truGym last week in Maidstone. I'd be in two minds about renewing my membership next year. Poor customer service and conflicting information provided by staff! Companies can ask for reviews via automatic invitations. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Great for all ages, shapes and sizes! With an attitude like this it will surely be closing down soon. not enough space for stretching n exercise. The response by the manager was delayed and unprofessional. Staff were non empathetic and unhelpful following the incident. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. I've had an amazing time going to this gym. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. If you continue to use this site we will assume that you are happy with it. Voice your opinion today and hear what 263 customers have already said. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. There is a sign on the door which states check opening dates on social media. We also ensure all reviews are published without moderation. This review is on the company and not the local gym. there are no fitness classes like totally shredded in the evening. How many stars would you give TruGym? Good luck getting them to answer the phone. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. How many stars would you give TruGym? Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Broken equipment takes a long time to be repaired. All rights reserved. I then get an email in May saying I would be charged 14 per month. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Companies can ask for reviews via automatic invitations. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Contact your local truGym via our online contact form. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. It goes against our guidelines to offer incentives for reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. After a few weeks of this i started to get upset. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Top gym with great facilities and friendly staff that are always willing to provide support and advice. ?TruGym this is unlawful and action is being taken. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I think there are more people than the capacity of gym. Friendly staff always happy to help. why would you not notify any body ? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you want a real Les Mills class, or any customer service, go to another gym! I use both the free weights, machines and also classes. HiPlease accept our sincere apologies for the negative experience you've had with truGym. We use dedicated people and clever technology to safeguard our platform. And update your website!!!! My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Save your money, go elsewhere. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Firstly, thank you for reporting this to us. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Huddersfield gym- horrible service, old gym equipment. How many stars would you give TruGym? Absolutely shocking customer service. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. as a regular memeber of this gym i feel it as it is my responsibility. Companies can ask for reviews via automatic invitations. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. This happened on several occasions making me again not really want to use the pool and steam room. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. They definitely make it difficult to contact them through their website. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Submit an enquiry or refer a friend to truGym today! The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. Would definitely recommend to a friend especially with the ladies only facility. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Absolutely the poorest new customer relationships ever!! Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. It goes against our guidelines to offer incentives for reviews. Here are 8 tips for writing great reviews. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Here are 8 tips for writing great reviews. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. I find the booking system for classes difficult to work out which is why I havent booked any yet. I am very disappointed that you have emailed me as a new member. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. a nice open plan gym. Informed them that I was moving house and therefore cancelling my membership. The company needs shutting down. Find out how we combat fake reviews. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. TruGym is filled with good equipment and friendly staff. The Stockton site seems to be run on a shoestring. You can never get a response from customer service. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Awful!!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try.
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