viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. 2.9 Notification. 6.6 No Agency. 2.14 Substituted Seat Locations. 2.10 Collecting Payment. I'm Travelling - where and when will I receive my tickets? Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. 5.4 Making Adjustments. We may also first deduct any amount you owe us from any amount we owe you. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. I entered the incorrect email when registering, how do I change it? I also don't have my tickets either! 2.1 Requirements. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 1.2 Ticketing Exchange. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Email [protected]@gmail.com Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. 21st February 2017 - email to say event had changed starting time No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. I am now in a position that I am still waiting to sell my tickets (for a minimum of 1000) and I still can't. women's ray ban sunglasses sale; cnut the great cause of death. Upon confirmation that the Seller is sending an item, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. On my account it says that customer support is no longer possible as I have been refunded (see photo attached) I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. It states that if an event organiser offers tickets to . On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. To sell tickets, a Seller lists the tickets in the Site database. 2.8 Notification. 6.9 Change or Suspension of Site. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. None of my emails have been responded to. This charge is in addition to the amount originally paid for the tickets. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. the price it is sold for on the primary market). We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. How do I unsubscribe from your newsletter? How do I change the email address on my account? The tickets were listed and sold for $267 in total. . 2.16 Claims under the viagogo Guarantee. I ordered tickets for 18/6/17 for the above concert. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. 7.2 Copyright. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. As you could not provide the tickets for your sale 9799872, we have had to cancel this. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. 2.3 Username and Password. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. We often link to other websites, but we can't be responsible for their content. I wrote to your office requesting refund under 14 days and was ignored. There are still plenty of tickets available on the official site. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. We use you're site often and I am very disappointed with the lie you sold. 16 interesting facts about mozart; chi st joseph medical records. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated To register, You must provide your real name, address, phone number, and email address. We often link to other websites, but we can't be responsible for their content. To list as a Seller, You must provide a valid credit or debit card. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Ring me or give me a real number to call With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. 7.3 Additional Policies. I want a refund off $1393.43 you have taken my money! You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Please wait for me to edit this post before posting please false representation/ unethical behaviour. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. Why is the price printed on the ticket different to what I paid? In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . Invalid tickets are defined as anything where buyers are refused entry. All sales and bids are final. Including any such items constitutes a material breach of these terms and conditions. I do not want these tickets your have lied and these tickets are not even for sale yet in Australia. This does not prevent us from varying these terms without reference to them. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 1.4 Modification. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. This comment was posted by a verified customer. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Sellers should use our automated online confirmation process. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. We are not involved in the actual transactions between Buyers and Sellers. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. 5.2 Violations, Termination and Suspension. Kind regards ; ; How do I unsubscribe from your newsletter? Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. - The horrible price that I was charged for hockey tickets. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 6.9 Change or Suspension of Site. I have received no contact re the rearranged date of the June event. 3.1 Accurate Descriptions. We will not allow You to buy or sell tickets before You have registered with Us. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. safemoon price prediction 2025 . I confirmed the sale and wanted to ship the tickets over. Why do my tickets have someone elses name on them? Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. They were selling 3 lots of tickets all showing where you could be seated in the O2. The original face. 17th February 2017 - confirmation of ticket purchase Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 6.4 Release. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. I have contacted Customer Support as your website states 100% guaranteed tickets! Look forward to your response . Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. You may only use the Services if You can legally enter into and form binding contracts. This is not OK and I would not use Viagogo again. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. 1.1 Introduction. Piggyback tickets may not be sold in the same listing. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. 6.11 Permitted use. Rating: File your complaint. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Such notice shall be deemed given one business day after the email is sent. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ 7.5 Miscellaneous. The tickets through Viagogo cost me over 300 sterling. I demand my money back as they never made the concert due to it being outside on the heat. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. All tickets were being sold for 80 with a 30 fee on top of each. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location.
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