So eBay took the loss when they refunded me. . what is beyond infinity most expensive car ticket. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. 1.6K 17K views 1 year ago Every so often mistakes will happen. But obviously I cant prove that. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well The status says the item was "Delivered to agent," so the item shows as delivered. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. 26-05-2020 Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". As you sent it recorded delivery I am assuming it had some value to it. The buyer pays quickly, and you send the item without concern. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. In my experience, the wait times are usually short and they do call within the estimated time. Most of them are happy new year banners being returned in Febuary. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! by asking the buyer questions or calling the post office? There is one more scam that I have had to deal with. You're not supposed to be liable for anything that happens to it after that. Message 1of 30 This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. What if the buyer is not trying to rip you off but simply made a mistake? To start, you have to rule out an honest mixup plus give a timid potential scammer an out. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. eBay are only concerned with issues that affect their own profit margins. These are both things ebay phone reps suggest. The item could have gotten mixed up during a customs check? You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. You send the item promptly but days later you find that the check bounces, leaving you with nothing. I asked the buyer if the package he received was damaged or opened. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. I sold 4 of the same items. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. 04:02 PM. Privacy Policy. They then go to Etsy and order the item from me at full price using a suspect credit card number. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. 10/31/2020 at 3:54 pm #83017 Antique Frog I'm based in the UK I had two items sell on the same day, both with InPost delivery. Disputes about the quality of the item are not billing errors. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. A buyer from Europe orders at item and pays for it. Phone eBay and they said I should have tried harder. on In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Ebay going to shit with scammers abusing the money back guarantee. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. I stopped shipping to Canada because of customs problems. eBay is very aware that scams occur on the website. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Strictly No RETURN NO EXCHANGE policy. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Choose "have us call you", that's the best option these days. or the buyer? This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. I'll have to ask her what she sees different because I know it's the same. I sell on Ebay myself. WARRANTY AND INFORMATION. The item I sent out was also tagged, this one is not. I've taken back an item I never sold lol. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. This is the message:Just wanted to say that the item I received was not this one. She got her full refund back and kept the ring! 05:49 AM. Once payment is confirmed you ship it promptly. Click on Send. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Ebay says I have to "take action" by Sept. 11th. Supervisor told me to hold up on Police report and wait for UPS to step in. It is a site to get quality at the best price and sometimes I make 50 cents. 06:46 AM. This was shipped by Global Shipping Program. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. I sold an item for $55 and they sent a return saying I didnt send the right item. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Dollars. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Tip A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. ive had power sellers defraud me for a 50 cent lowes coupon. If you get the item back as a buyer you have the option to relist and recoup your outlay. Otherwise she wouldn't have bothered. I swear. And third, we started to build PayPal's business off eBay. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. If you have any problems paying for your items, we . eBay somehow refunded the buyer automatically when the return was delivered. The buyer will pay with a fraudulent check. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. All sales are final after the buyer rates the seller or 3 days after delivery. Once they have the code, they disappear and make off with your gift card balance. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. on 03:21 PM. thanks to all for your help. Or just take back the item. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Sucks!! If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Same thing just happened to me and I was able to keep the earning. This time, I accidentally sent an ebay buyer the wrong item. Listen to this weeks podcast to hear sourcing methods from a seller! 26-05-2020 11. Theyll tell you to file a report with the police and then wash their hands of the matter. It is better to talk with them first before doing this. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . They also have to protect their buyers from fraudulent sellers. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. 09-10-2020 They help the organizations to focus on the other parcels they have to deliver. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. You can always appeal later. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Thanks for the policy violation on your part eBay. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Create an account to follow your favorite communities and start taking part in conversations. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. For more information, please see our Go to usps site and fill out the mail fraud form. 1. Copy and save both forms before submitting them. A little detective work might find the answer. Learn how your comment data is processed. FedEx. Gift card scammers reach out to victims by phone, email, or social media. Things like this happen. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Omg I JUST heard that same story!!!! You are welcome to file claims and police reports. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Is it not possible to take pics of item A and still send B? The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). 26-05-2020 USPS. I think the label on top is Canada Post's label they put on once it enters their country. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Buyer pretended the item/ring was not as listed. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? That photo looks like your shipping label stuck on top of another shipping label. Is it possible to contact their police department? An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. 06:44 AM I wanted to get some advice before I contacted, but I had planned to, yes. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Lol either way I wasnt surprised. I agree with that. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. You end up owning expensive packaging, without the desired product. Theres no possible way I sent the wrong item so hes trying to scam me. Paid a tailor 4.50 repaired it and sent back with DPD signed for. Seller deleted listing immediately after purchase? If they bring eBay into this, do I stand any chance at all? But the fact that she specifically took a photo of the top tells me it was meant for me. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Its ok but I like the darker one you had in your listing. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Five! Help for buyers and sellers. Visit the nearest USPS location and fill out a request form. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Help for buyers and sellers. Remember to be persistent when you are in the right and can prove it. Otherwise, you can also restart the laptop just by pressing the power button. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. As per the returns policy you are within your rights to refuse it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. 09-10-2020 "Hi. It sucks. Ebay always takes out the fees and send the remaining money to the Bank on file. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Offer to send the copied forms to an ebay chat rep. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. What's the return address? Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. 05:49 AM Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Keep choosing to the end, then scroll down and your contact options will be at the bottom. 26-05-2020 26-05-2020 Is it possible they received it from another seller? man!! I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. USPS is the most trusted delivery service in the USA. It should not have. . I manufacture them myself and sell for only one price. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. All items are made out of High Quality fabric. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. I think most first-time eBay buyers create their account the same day they place their first order. An option to dispute the refund and report the buyer will appear. 26-05-2020 For more information kindly send . Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Check all items upon receipt. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. If you find an item on eBay that you think is fraudulent, report the listing directly. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. They readily cooperate with law enforcement. 'However once the seller has received the item back, eBay can then step in and review the . For things like graphics cards your best bet is to sell locally, all cash. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. For approved returns, Mercari provides a free shipping label to the Buyer. 4) Request return shipping label credit as buyer made false claim. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. They have no reason to create one earlier. . So unfair. If you've changed your mind about the item, check with the seller to see if they'll accept your return. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Yes it would add cost. The law spells out how to challenge billing errors. Press J to jump to the feed. However, for large packages and certain types of express service, UPS is the cheaper . I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. I had a customer contacted me that the item was damaged in transit. That has happened to me. 05:05 PM. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Because the seller sent a lighter instead of a $600 Gucci wallet. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. This has happened a couple of times to us over the years, all part of selling on line Im afaid . So, I cancel the order and sent in a statement. I only sell local, mainly to avoid hassle. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. I cant believe you won this. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. There is so much scamming going on Ebay, Sellers dont have a chance. This scam is a new twist on the offer of overpayment. Did you include the reference number on the label? Press question mark to learn the rest of the keyboard shortcuts. Put it in a bag took pics opened case and returned back explained. I have had my hosting company check everything their end and they say all is correct and working ok. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. 03:13 PM. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Create an account to follow your favorite communities and start taking part in conversations. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself.
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