They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. It has been fined in Italy and . Provide lots of information and make a claim for a refund. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 We often link to other websites, but we can't be responsible for their content. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. . In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Instead, try searching for the official website of the band or venue. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Viagogo pays search engines like Google to appear at the top of search results for major events. All sales and bids are final. Copyright (c) 2006-2023, viagogo AG. Form 1424 - Refund request. Viagogo will keep saying they already paid you but they will never show you the proof of payment. We take no responsibility for such issues. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Prices are set by sellers and may be below or above face value.". Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Viagogo has advised customers who cannot attend a rescheduled event. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. 4.2 Stolen Property. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. 3.2 Other Information. If you dont know the location of the office processing your application, send the completed form to your. You are on a Viagogo website. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Click to reveal Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Additional information can be found in our FAQs and on the ticket details pages. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. Ticket-holders to postponed events will be able. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. But you might not know you're buying from them. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). -Discover the hottest events in your area. This may limit your ability to be grantedanother visa. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. 2.4 Listing. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. These tickets are listed in TWD [Taiwanese dollars]. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. Contact @viagogo over social media Set up a Twitter account. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. Infogram. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. 4. We do not control the information provided by other users which is made available through the Site. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. To sell tickets, a Seller lists the tickets in the Site database. You can email the site owner to let them know you were blocked. Performance & security by Cloudflare. Such notice shall be deemed given one business day after the email is sent. 5.4 Making Adjustments. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa.
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